- Social Security and Welfare Reform
- Housing
- Health and Social Care
- Education
- Employment
To view the presentation in full screen, click on the square symbol in the lower right hand corner of the screen.
To navigate the course please use the information presented at the start and make use of the arrows throughout.
In the final section of the course there is a link to our online evaluation. We would be grateful if you would take the time to complete this when you finish the course, to let us know what you think and to tell us if there is anything we can do to improve your experience.
- Tutor: Rhiannon Scott
- Tutor: Ryan Fitzsimmons
- Tutor: Rhiannon Scott
- Tutor: Niamh Taggart
This course has been designed to provide the skill set for initial contact and support staff to quickly identify emergencies, priorities, quick fixes and routine enquiries to help them assign resources that best fit the client's needs. This in turn can assist advice services to better manage resources in times of increasing demand.
The course is delivered as a series of short, concise modules that can be achieved one at a time, each lasting approximately 20-30 minutes, or as one course that will take approximately a half day to complete.
This
course is recommended for anyone working in a support or initial contact role
with the general public, advisers, or former advisers seeking to return to
the sector to assist in times of increasing demand.
- Tutor: Ryan Fitzsimmons