This anytime online E-Learning course is interactive, encompassing all different learning styles, with detailed up-to-date information as well as an interactive handbook to go alongside it. The course will help advisers to better understand how to apply Human Rights Law to their advice work, to include: 

- Social Security and Welfare Reform

- Housing 

- Health and Social Care  

- Education

- Employment

This e-learning course is highly interactive, includes videos, interactive case studies, activities and knowledge checks and can be completed at anytime. If you leave and return to the course you will be able to pick up where you left off. 

Within the course resources is an Information Book to reinforce your learning. You may find it useful to have this document open in different window while viewing the course. You can pause the presentation at any point to refer to the Information Book and come back as many times as you like to complete the course in shorter sections.  

You will receive your certificate at the end of the course which you should ensure to print or chose to 'save as a PDF'. To pass this course you must receive 70%. If you do not succeed you will be able to repeat the final assessment until you do. 

To view the presentation in full screen, click on the square symbol in the lower right hand corner of the screen.

To navigate the course please use the information presented at the start and make use of the arrows throughout. 

In the final section of the course there is a link to our online evaluation. We would be grateful if you would take the time to complete this when you finish the course, to let us know what you think and to tell us if there is anything we can do to improve your experience.  

This course has been designed to provide the skill set for initial contact and support staff to quickly identify emergencies, priorities, quick fixes and routine enquiries to help them assign resources that best fit the client's needs. This in turn can assist advice services to better manage resources in times of increasing demand.

The course is delivered as a series of short, concise modules that can be achieved one at a time, each lasting approximately 20-30 minutes, or as one course that will take approximately a half day to complete.  

This course is recommended for anyone working in a support or initial contact role with the general public, advisers, or former advisers seeking to return to the sector to assist in times of increasing demand.