Adviser Training Courses

This online learning course is designed to help develop the essential skills, knowledge and understanding needed to to provide general advice in relation to Employment Law in Northern Ireland.  

For those learners in the advice sector, this is a care topic within the Northern Ireland Advice Quality Standard (NIAQS).

This online course provides an overview of:

• Relevant legislation in Northern Ireland
• Employment contracts
• Statutory Rights in Pay, Working Hours and Time Off
• Discrimination Rights in the Workplace
• Employment Tribunals…and much, much more!

This e-learning course is highly interactive, includes videos, activities, case-studies and knowledge checks and can be completed at any time. If you leave and return to the course, you will be able to pick up where you left off. 

You will receive your certificate at the end of the course which you should ensure to print or chose to 'save as a PDF'. To pass this course you must receive 70%. If you don’t pass first time, you can repeat the final assessment until you do. 

This course will display in a new window. To get the best experience, maximise the window to full screen by clicking on the square symbol in the top right-hand corner of the screen. To navigate the course please use the information presented at the start and make use of the arrows throughout. 

In the final section of the course there is a link to our online evaluation. We would be grateful if you would take the time to complete this when you finish the course to let us know what you think and to tell us if there is anything we can do to improve your experience.

This Anytime Online learning course is designed to help develop the essential skills, knowledge and understanding to improve advice offered to clients on this issue. 

For those in the Advice sector, providing advice the topic of disability is a core topic under the Northern Ireland Advice Quality Standard (NIAQS).

This online course provides an overview of:

• Relevant legislation in Northern Ireland
• Right to Health and Social Care
• Disability discrimination
• Benefits and financial support available for persons with a disability and their carers.
• Support organisations
• Case Studies
• …and much, much more!

This e-learning course is highly interactive, includes videos, activities, case-studies and knowledge checks and can be completed at any time. If you leave and return to the course, you will be able to pick up where you left off. 

You will receive your certificate at the end of the course which you should ensure to print or chose to 'save as a PDF'. To pass this course you must receive 70%. If you don’t pass first time, you can repeat the final assessment until you do. 

This course will display in a new window. To get the best experience, maximise the window to full screen by clicking on the square symbol in the top right-hand corner of the screen. To navigate the course please use the information presented at the start and make use of the arrows throughout. 

Requirements: It is recommended that you use an up-to-date browser such as Chrome, Microsoft Edge or Firefox and a good internet connection to ensure the course runs smoothly. 

In the final section of the course there is a link to our online evaluation. We would be grateful if you would take the time to complete this when you finish the course to let us know what you think and to tell us if there is anything we can do to improve your experience.

Adviser NI aims to provide learners with an understanding of social security benefits and how to advise clients regarding social security benefits issues. These qualifications will provide learners with the fundamental skills for advice provision along with an understanding of policies, procedures, and compliance requirements for providing generalist and specialist advice. The learner will also understand the importance and application of continuing professional development.

This course has been designed to provide the skill set for initial contact and support staff to quickly identify emergencies, priorities, quick fixes and routine enquiries to help them assign resources that best fit the client's needs. This in turn can assist advice services to better manage resources in times of increasing demand.

The course is delivered as a series of short, concise modules that can be achieved one at a time, each lasting approximately 20-30 minutes, or as one course that will take approximately a half day to complete.  

This course is recommended for anyone working in a support or initial contact role with the general public, advisers, or former advisers seeking to return to the sector to assist in times of increasing demand.